By accepting a quotation or placing an order for language services, either by email or any other written means, you (hereinafter Client) enter into a legally binding contract with Patrick Haverty, sole trader registered in England & Wales (hereinafter “PH”), in accordance with these General Terms & Conditions, unless alternative terms are expressly agreed in writing.

​

1. Scope of service

​

The Client agrees:

a. to provide PH with clear and legible documents in a usable format, plus any relevant reference material, by the agreed date and/or time, or the date and/or time necessary in order for PH to meet the requirements of the service(s).
b. that the Client alone is responsible for ensuring the technical and linguistic accuracy of the source text.
c. to provide clear written instructions for completing the ordered service(s), including but not limited to information about the purpose of the text, the required language variants and the preferred deadline, so that PH can ensure linguistic faithfulness, accuracy and cultural appropriateness.
d. that PH has the right to subcontract any ordered service(s) to third parties. In such case, PH will remain the sole contractor and all communication will be conducted through PH. Under no circumstances shall the Client communicate directly with the subcontractor without the express written consent of PH.

PH agrees:

a. to complete the ordered services in accordance with the written instructions provided by the Client.
b. that, should no clear instructions be provided by the Client at the time of ordering the services, PH will work to the best of its ability to ensure that the quality of the services conforms with generally accepted translation industry standards.
c. to treat all documents submitted to PH as confidential unless already known to be in the public domain (such as website material already online) and to require the same of all its employees and subcontractors.

​

2. Delivery of service

​

The Client agrees:

a. to confirm receipt and acceptance of the completed service(s) after a specified time upon request.
b. that PH shall not be liable for delays or other matters that are beyond the control of PH, including, but not limited to, serious illness, accident, temporary disability, technical failure or force majeure. Should such an event occur, the Client will have the option to withdraw from the contract, but will be liable to pay PH in full for any services ordered and completed up to that point.
c. that ownership of the ordered services and unlimited usage rights shall only pass to the Client once PH has received payment in full.
d. not to use PH’s name in relation to delivered service(s) without PH’s prior agreement in writing.
e. that PH will store and safeguard all electronic files received and processed documents for a minimum period of one (1) year, unless agreed otherwise.

PH agrees:

a. to deliver the ordered services to the Client by the method agreed and within the timeframe agreed. By default and unless otherwise agreed, this method will be via email. PH cannot be held liable for the services not arriving after they have been sent either electronically or in hardcopy form.
b. to return any hardcopy original documents to the Client by first-class post or standard international delivery on request. Documents returned by courier will be subject to an additional fee.

​

3. Payment

The Client agrees:

a. to accept the payment terms set out by PH in the quotation or invoice, unless agreed otherwise.
b. to accept and pay for the completed service(s) by the due date in accordance with the payment terms (typically 14 days from the invoice date), provided that PH has followed the Client's instructions and met generally accepted translation industry standards.
c. that separately ordered service(s) performed under these General Terms & Conditions will form a separate contract and shall be accepted and paid for without reference to other orders or agreements.
d. to pay interest at 8% above base rate per annum, as well as all collection costs, in the event of late payment and to acknowledge that further orders may be refused, at least until full payment is received for the completed service(s).
e. to disclose, when ordering the services, any factors that may affect payment.
f. to pay the full amount due if the Client cancels the order before delivery of the services.
g. that, if following a review of the completed services, the Client requires any further services to be performed which do not fall under the scope of the original instructions, PH will have the right to charge for these accordingly.

PH agrees:

a. to inform the Client as soon as possible if the costs of the ordered services will deviate from the quoted costs and to what extent. In such case, the Client will have the option to withdraw from the contract, but will be liable to pay PH in full for any services ordered and completed up to that point.

​

4. Liability for defects

The Client agrees:

a. that, if the Client chooses to use the supplied services for any purpose other than that set out in the instructions given for the services, they waive their right to any compensation for damages, should the need arise.
b. that PH will not be held liable if the Client fails to provide instructions to PH for the completion of the services and a defect arises as a result of thereof.
c. that, in the unlikely event that the delivered services fail to comply with the client’s instructions or meet generally accepted translation industry standards, the Client will grant PH a reasonable opportunity and timeframe within which to rectify any shortcomings in the services. PH cannot be held liable should this opportunity not be provided.

PH agrees:

a. to conduct a review of any perceived defect in the delivered services and to correct any services that fail to comply with the Client’s instructions or meet generally accepted translation industry standards without further charge, provided that the defect is brought to the attention of PH within one (1) month of delivery. The services of a third party may be called upon to arbitrate in the event of a dispute.

​

5. Final provisions

a. Should one or more provisions of these General Terms & Conditions be invalid or legally ineffective, this shall not affect the remaining provisions. In such case, the invalid or ineffective provision shall be replaced with a provision that most closely corresponds to the economic purpose of the invalid or ineffective one.
b. Any references to persons in these General Terms & Conditions shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa.
c. Any references to “in writing” or “written” in these General Terms & Conditions shall include communication via email.
d. PH reserves the right to change these General Terms & Conditions at any time.
e. These General Terms & Conditions are subject exclusively to UK law.

​

​